KeyText Terms of Service

Effective Date: April 21, 2026 Last Updated: April 21, 2026 Document Version: 1.0

TERMS OF SERVICE

Welcome to KeyText. These Terms of Service ("Terms") govern your access to and use of KeyText — our Chrome extension, website at keytext.app, API, and any related services (together, the "Services"). By installing the extension or using any part of the Services, you agree to these Terms.

Please read these Terms carefully. If you do not agree, do not install the extension or use the Services. If you are using the Services on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms.

These Terms form a legally binding agreement between you and KeyText.

1. WHO WE ARE

Company: KeyText Address: Sheik Zayed Road, Sama Tower, Office 305, Dubai, UAE. General contact: [email protected] Legal contact: [email protected]

2. ELIGIBILITY

You may use KeyText only if:

• You are at least 13 years old (or 16 in the European Economic Area, or the minimum age of digital consent in your jurisdiction)
• You have the legal capacity to enter into a binding agreement
• You are not barred from using the Services under any applicable law
• You are not using the Services in a jurisdiction where KeyText is prohibited (e.g., countries subject to comprehensive US sanctions)

If you are using KeyText on behalf of an organization, you further represent that you have the authority to bind that organization to these Terms. In that case, "you" includes both you individually and the organization.

3. YOUR ACCOUNT

3.1 Account Creation

You can use KeyText's free local-only mode without an account. To access paid features (Pro, Team), cross-device sync, or the API, you must create a KeyText account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Keep your account credentials confidential
• Notify us immediately of any unauthorized access at [email protected]
• Take responsibility for all activity that occurs under your account

3.2 One Account Per Person

Each individual may maintain one personal KeyText account. Sharing login credentials or reselling account access is not permitted, except through a valid Team or Enterprise subscription where seats are issued to named users.

3.3 Account Security

You are responsible for maintaining the security of your account. We recommend using a strong, unique password and enabling two-factor authentication where available. We are not liable for any loss or damage resulting from unauthorized access to your account due to your failure to safeguard credentials.

4. SUBSCRIPTION PLANS AND BILLING

4.1 Available Plans

KeyText offers the following plans (pricing subject to change with notice):

4.2 Billing

Paid subscriptions are processed through our payment provider, Stripe, which acts as the Merchant of Record. By subscribing, you also agree to Strip's Terms of Service and Privacy Policy.

• Subscriptions renew automatically at the end of each billing period unless canceled beforehand
• You will be charged at the start of each billing period using your selected payment method
• All prices are listed in US Dollars (USD) unless otherwise specified
• Taxes, VAT, and other regulatory fees are collected by Stripe based on your billing location and included in your total charge

4.3 Price Changes

We may change pricing for the Services from time to time. If we change prices:

• Existing subscribers: Your current billing cycle will complete at your existing price. Changes take effect at your next renewal.
• Notice: We will notify you by email at least 30 days before a price change affects you.
• Your options: If you don't want to accept the new price, you can cancel your subscription before the change takes effect.

4.4 Cancellation

You can cancel your subscription at any time from your account settings or by emailing [email protected]. When you cancel:

• You will retain access to paid features until the end of your current billing period
• You will not be charged again at the next renewal
• Your account will downgrade to the Free tier at the end of the current period
• Any snippets over the Free tier's 50-snippet limit remain in your library (read-only) until you either upgrade again or manually delete excess snippets

4.5 Refunds

• Annual plans: We offer a 14-day money-back guarantee on annual subscriptions. If you cancel within 14 days of purchase, we will refund your full payment, no questions asked. After 14 days, annual subscriptions are non-refundable.
• Monthly plans: Monthly subscriptions are generally non-refundable. However, if a monthly plan was purchased by mistake within the last 48 hours and has not been actively used, contact [email protected], and we will consider a goodwill refund at our discretion.
• Lifetime deals (e.g., AppSumo): Follow the refund terms of the marketplace where you purchased. For AppSumo, a 60-day money-back guarantee applies as per their standard policy.
• Team plans: Refunds are calculated pro rata based on unused seats and the unused billing period, at our discretion.
• Processing time: Refunds are issued to your original payment method and may take 5–10 business days to appear, depending on your bank or card provider.

Requests for refunds should be sent to [email protected] with your order ID and reason for the request.

4.6 Failed Payments

If a scheduled payment fails:

• We will retry the charge over a period of 7 days
• You will receive email notifications at each retry
• If payment cannot be collected after 7 days, your subscription will be downgraded to Free
• You can update your payment method anytime at your account billing page

5. YOUR CONTENT (SNIPPETS AND DATA)

5.1 You Own Your Content

You retain all ownership rights to the snippets, shortcuts, folders, templates, variables, and any other content you create, upload, or store in KeyText ("Your Content"). We claim no ownership rights over Your Content.

5.2 License to Us

To provide the Services, you grant us a limited, non-exclusive, worldwide, royalty-free license to:

• Store Your Content on our servers (only when you have an account and enable cloud sync)
• Sync Your Content across your devices
• Back up Your Content for data integrity
• Display Your Content to you through the Services
• Process Your Content at your explicit direction (e.g., when you ask AI to rewrite a snippet you've selected)

This license exists only for the purpose of providing the Services and ends when you delete Your Content or your account (subject to short backup-retention periods described in our Privacy Policy).

5.3 What We Don't Do with Your Content

• We do not use Your Content to train AI models
• We do not sell, rent, or share Your Content with advertisers
• We do not read or analyze Your Content except as necessary to provide features you've enabled
• We do not use Your Content for any purpose beyond what's described in these Terms and our Privacy Policy

5.4 Responsibility for Your Content

You are solely responsible for Your Content, including its legality, accuracy, and compliance with these Terms. You represent and warrant that:

• Your Content does not violate any applicable law, regulation, or third-party right
• You have all the necessary rights and permissions to upload, store, and use Your Content
• Your Content does not contain malicious code, viruses, or other harmful elements
• Your Content does not impersonate another person or mislead recipients about its origin

5.5 Template Marketplace (When Available)

If and when the KeyText template marketplace launches, separate terms will apply to content you publish publicly (for free or for sale). Those terms will be presented to you before any public publication.

6. ACCEPTABLE USE POLICY

You agree not to use the Services in any way that:

6.1 Violates Laws or Rights

• Violates any applicable local, national, or international law
• Infringes or misappropriates intellectual property, privacy, publicity, or other legal rights
• Harasses, threatens, defames, or intimidates any person
• Promotes discrimination, violence, or illegal activity
• Solicits or collects personal information from minors

6.2 Abuses the Service

• Attempts to circumvent subscription limits, feature gates, or billing controls
• Uses automated scripts or bots to interact with the Services (except through our official API)
• Creates multiple free accounts to evade usage limits
• Reverse-engineers, decompiles, or disassembles the extension or server-side code (except as permitted by applicable law)
• Removes or alters copyright notices, trademarks, or other proprietary markings
• Accesses or attempts to access other users' accounts or data

6.3 Sends Unsolicited Messages

• Uses KeyText to send spam, phishing, scam, or other unsolicited mass messaging
• Sends messages that violate anti-spam laws (CAN-SPAM, GDPR, ePrivacy, CASL, etc.)
• Impersonates another person in messages sent using KeyText snippets
• Harvests email addresses or other personal information through KeyText-enabled workflows

6.4 Compromises Security or Integrity

• Introduces malware, viruses, ransomware, or other harmful code
• Attempts denial-of-service attacks or otherwise disrupts our infrastructure
• Probes, scans, or tests the vulnerability of our systems without authorization
• Bypasses any security or authentication measures

6.5 Resells or Redistributes

• Resells, sublicenses, or otherwise redistributes access to KeyText (except through approved affiliate and partner programs)
• Uses the Services to build a competing product
• Scrapes, copies, or extracts content from KeyText for use in another product

6.6 Consequences of Violation

We reserve the right to investigate suspected violations. If you violate this Acceptable Use Policy, we may, at our discretion:

• Issue a warning
• Temporarily suspend or restrict your account
• Permanently terminate your account without refund
• Remove offending content
• Report illegal activity to law enforcement
• Pursue legal remedies, including claims for damages and attorney's fees

7. AI FEATURES — SPECIFIC TERMS

KeyText includes AI-powered features such as AI snippet generation and AI tone rewriting. By using these features, you agree to the following:

7.1 AI Output Is Not Guaranteed

AI-generated text is probabilistic and may contain:

• Factual inaccuracies, outdated information, or made-up details ("hallucinations")
• Grammatical errors, awkward phrasing, or tonal mismatches
• Content that may be inappropriate for specific audiences or contexts
• Bias reflecting the data that the underlying AI models were trained on

You are solely responsible for reviewing, editing, and approving any AI-generated content before using it. KeyText makes no warranty that AI output is accurate, appropriate, or suitable for any particular purpose.

7.2 Prohibited AI Uses

You agree not to use AI features to:

• Generate illegal, harmful, or deceptive content
• Produce content that defames, harasses, or threatens any person
• Create misinformation, fake news, or deliberately misleading material
• Generate sexually explicit content or content involving minors in inappropriate contexts
• Produce content designed to impersonate real individuals without their consent
• Circumvent safety features or produce content that bypasses AI provider usage policies

7.3 Third-Party AI Providers

When you use cloud AI features, your prompts may be processed by third-party AI providers (currently the Google Gemini API and, optionally, OpenAI or Anthropic if you use BYOK). Their usage is governed by their respective terms:

• Google Gemini API Terms
• OpenAI API Terms
• Anthropic API Terms

Certain content may violate these providers' policies and be rejected or result in account restrictions from the provider.

7.4 Your Ownership of AI Output

Subject to Section 7.5, you own the AI-generated output you produce using KeyText, to the extent permitted by applicable law and the terms of the underlying AI provider. You may use AI-generated output for personal or commercial purposes.

7.5 No Copyright Guarantee

Because AI-generated output may resemble existing copyrighted works, we cannot guarantee that it is free from copyright infringement or other intellectual property infringement. You are responsible for ensuring that the AI-generated content you publish or distribute does not infringe third-party rights.

7.6 BYOK (Bring Your Own Key)

If you connect your own API key from a third-party AI provider:

• Your key is encrypted and stored securely
• You remain responsible for all costs billed by your provider
• We proxy requests only for usage tracking on Team plans; we do not see, log, or store the content of your prompts or responses
• You are responsible for complying with your provider's terms, usage limits, and billing

8. API TERMS

If you access the KeyText REST API:

8.1 API Keys

API keys issued to you are confidential. You are responsible for keeping them secure and for all activity originating from your keys.

8.2 Rate Limits

API usage is subject to rate limits based on your subscription tier:

• Free: No API access
• Pro: 100 requests/minute, 10,000/day
• Team: 1,000 requests/minute, 100,000/day
• Enterprise: Custom limits by agreement

Exceeding these limits may result in throttling or temporary suspension.

8.3 Prohibited API Uses

You may not use the API to:

• Build a product that competes with KeyText
• Create derivative or substitute products
• Circumvent subscription features or resell our services
• Run automated attacks, scanning, or abuse

8.4 API Changes

We may modify, deprecate, or retire API endpoints with at least 90 days' notice for breaking changes, except in cases of security emergencies.

9. TEAM ACCOUNTS

9.1 Roles

Team accounts have two roles:

• Admin: Manages billing, invites/removes members, controls shared libraries, and views team analytics
• Member: Uses KeyText with access to shared team snippets and libraries

9.2 Admin Responsibilities

Team Admins are responsible for:

• Ensuring all added Members are authorized individuals from the organization
• Managing Member access, including removing Members who leave the organization
• Settlement of billing for all seats under the Team plan
• Ensuring Members comply with these Terms

9.3 Member Data

When a Member is removed from a Team, their personal snippets remain in their KeyText account and are downgraded to Free tier limits. Shared team snippets remain with the Team.

9.4 Billing for Teams

Team subscriptions are billed by seat count. Adding a seat adds proportional charges on your next billing date (pro-rated for annual plans). Removing seats reduces future billing but does not refund charges for the current billing period.

10. OUR INTELLECTUAL PROPERTY

The Services (including the KeyText extension, website, API, design, documentation, and all related materials) are owned by us and are protected by copyright, trademark, and other intellectual property laws.

10.1 License to Use KeyText

We grant you a limited, non-exclusive, non-transferable, revocable license to use the Services in accordance with these Terms and for personal or internal business purposes only.

10.2 Trademarks

"KeyText" and the KeyText logo are our trademarks. You may not use our trademarks without our prior written consent, except in fair use contexts, such as accurately referring to the Services.

10.3 Feedback

If you send us feedback, suggestions, or ideas about the Services ("Feedback"), you grant us a perpetual, worldwide, royalty-free, irrevocable license to use that Feedback for any purpose without compensation or attribution to you. You are not obligated to provide Feedback.

11. THIRD-PARTY SERVICES

The Services may integrate with or depend on third-party services (e.g., Google Chrome, Chrome Web Store, Stripe, Google Gemini API, n8n, Zapier). We are not responsible for the availability, accuracy, privacy practices, or terms of those third-party services. Your use of third-party services is governed by their respective terms and policies.

12. BETA FEATURES

We may offer beta or experimental features, labeled as such. Beta features:

• Are provided "as is" without any warranty
• May be modified or discontinued at any time without notice
• May contain bugs, errors, or security vulnerabilities
• Should not be used for mission-critical or sensitive purposes
• May generate data loss or unexpected behavior

By using a beta feature, you accept these risks.

13. SERVICE AVAILABILITY AND MODIFICATIONS

13.1 Uptime

We strive to keep the Services available 24/7, but we do not guarantee uninterrupted access. Downtime may occur due to maintenance, updates, third-party service outages, or unforeseen events.

For Team and Enterprise customers, uptime commitments may be specified in a separate Service Level Agreement (SLA).

13.2 Service Modifications

We may modify, suspend, or discontinue parts or all of the Services at any time. For material changes to paid features:

• We will provide reasonable advance notice
• If we discontinue a paid feature critical to your use, you may cancel and receive a pro-rated refund

14. TERMINATION

14.1 Termination by You

You can stop using the Services at any time. To close your account:

• Uninstall the extension, and/or
• Delete your account from the account settings page, and/or
• Email [email protected] requesting deletion

14.2 Termination by Us

We may suspend or terminate your access immediately, without prior notice, if:

• You breach these Terms
• You engage in fraudulent, abusive, or illegal activity
• Required by law or court order
• Continued provision of the Services becomes commercially impracticable
• For non-payment lasting more than 30 days

We may also terminate accounts with reasonable advance notice for other business reasons.

14.3 Effect of Termination

Upon termination:

• Your license to use the Services ends immediately
• Access to Your Content is cut off; you should export before termination, where possible
• Your data is deleted in accordance with our Privacy Policy
• Prepaid but unused subscription fees are not refunded except as required by Section 4.5 (Refunds) or applicable law
• Sections that by their nature should survive termination (Sections 5, 10, 15–21) will continue to apply

15. DISCLAIMERS AND LIMITATION OF WARRANTIES

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED.

To the maximum extent permitted by applicable law, we expressly disclaim all warranties, including but not limited to:

• Warranty of merchantability
• Warranty of fitness for a particular purpose
• Warranty of non-infringement
• Warranty that the Services will be uninterrupted, error-free, or secure
• Warranty that Your Content will never be lost, corrupted, or inaccessible
• Warranty that the AI output will be accurate, appropriate, or free from infringement

You use the Services at your own risk. You are responsible for backing up Your Content and for any consequences arising from your use of the Services.

Some jurisdictions do not allow the exclusion of certain warranties; in those cases, the exclusions above apply only to the extent permitted by law.

16. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, KEYTEXT AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR:

• Indirect, incidental, special, consequential, exemplary, or punitive damages
• Lost profits, lost revenue, lost data, or business interruption
• Cost of substitute goods or services
• Damages arising from your inability to use the Services
• Damages arising from AI output, including but not limited to content that is inaccurate, misleading, or infringing

Our total cumulative liability to you for any and all claims arising from or related to these Terms or the Services is limited to the greater of:

• (a) The amount you paid us in the twelve (12) months immediately preceding the claim, or
• (b) One hundred US Dollars (US $100).

This limitation applies regardless of the legal theory (contract, tort, statute, or otherwise), even if we have been advised of the possibility of such damages, and even if the remedies provided in these Terms fail of their essential purpose.

Some jurisdictions do not allow certain limitations of liability; in those cases, our liability is limited to the minimum extent permitted by applicable law.

17. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless KeyText, its affiliates, officers, employees, agents, and licensors from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your breach of these Terms
• Your misuse of the Services
• Your Content
• Your violation of any law or third-party right
• Content generated through your use of AI features

We reserve the right, at your expense, to assume exclusive defense and control of any matter otherwise subject to your indemnification, and you agree to cooperate with our defense.

18. GOVERNING LAW AND DISPUTE RESOLUTION

18.1 Governing Law

These Terms and any dispute arising from or related to them or the Services shall be governed by and construed in accordance with the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates, without regard to conflict-of-law principles.

18.2 Informal Dispute Resolution

Before filing any formal claim, you agree to first attempt to resolve the dispute informally by contacting us at [email protected]. We will attempt to respond within 30 days and resolve the dispute in good faith.

18.3 Binding Arbitration

If informal resolution fails, any dispute, controversy, or claim arising out of or in connection with these Terms shall be finally resolved by arbitration administered by the Dubai International Arbitration Center (DIAC) in accordance with its rules.

• The seat of arbitration shall be Dubai, UAE
• The language of arbitration shall be English
• The arbitral tribunal shall consist of one arbitrator
• The award of the arbitrator shall be final and binding

18.4 Exceptions to Arbitration

Either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property rights pending the completion of arbitration.

18.5 Class Action Waiver

You and KeyText agree that any dispute resolution proceedings will be conducted only on an individual basis and not as a class, collective, or representative action. Neither you nor we are permitted to join or consolidate claims with those of others.

If this class-action waiver is found unenforceable in your jurisdiction, the remainder of this Section 18 shall apply to the extent permitted by law.

18.6 Jurisdiction for Consumers in the EU/EEA

If you are a consumer in the European Union or European Economic Area, you may have additional rights under your local law, including the right to bring claims in your local courts. Nothing in these Terms deprives you of those mandatory consumer protections.

19. FORCE MAJEURE

We are not liable for any failure or delay in performing our obligations under these Terms when such failure or delay is caused by events beyond our reasonable control, including but not limited to: acts of God, natural disasters, pandemics, war, terrorism, civil unrest, strikes, internet outages, power failures, or government actions.

20. GENERAL PROVISIONS

20.1 Entire Agreement

These Terms, together with our Privacy Policy and any additional terms referenced herein or agreed to by you (such as Team agreements, Enterprise agreements, or DPAs), constitute the entire agreement between you and KeyText regarding the Services, superseding any prior agreements.

20.2 Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect. The unenforceable provision will be modified to the minimum extent necessary to make it enforceable while preserving its intent.

20.3 No Waiver

Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision. Any waiver must be in writing and signed by us.

20.4 Assignment

You may not assign or transfer these Terms or any of your rights under them without our prior written consent. We may assign these Terms in connection with a merger, acquisition, sale of assets, or by operation of law, upon notice to you.

20.5 No Agency

Nothing in these Terms creates an agency, partnership, joint venture, or employment relationship between you and KeyText.

20.6 Notices

We may provide notices to you via email (to your account email address), through the Services (e.g., in-app notifications, banner messages), or by posting on keytext.app. Notices to us should be sent to [email protected].

20.7 Electronic Communications

By creating an account, you consent to receive communications from us electronically, including emails and in-Service notifications. You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.

20.8 Export Compliance

The Services may be subject to export control laws in the UAE, the United States, the European Union, and other jurisdictions. You agree to comply with all applicable export laws and not to export, re-export, or transfer the Services to any person, entity, or country subject to export restrictions.

20.9 US Government Users

The Services are "commercial computer software" as defined in US federal regulations. Use by any US government entity is subject to standard commercial license terms.

20.10 Language

These Terms are drafted in English. Any translated versions are provided for convenience only. In case of inconsistency, the English version prevails.

21. CHANGES TO THESE TERMS

We may revise these Terms from time to time. When we do:

• We will update the "Last Updated" date at the top
• For material changes, we will notify you by email (if you have an account) and/or through a prominent notice in the Services and on keytext.app
• Material changes take effect no sooner than 30 days after notice, except for changes required by law or to address security issues, which may take effect immediately

Your continued use of the Services after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree, you should stop using the Services and cancel any paid subscriptions before the changes take effect.

We maintain an archive of prior versions of these Terms at keytext.app/terms/archive for your reference.

22. CONTACT US

For questions about these Terms: 📧 [email protected]

For billing questions: 📧 [email protected]

For general support: 📧 [email protected]

For general inquiries: 📧 [email protected]

Postal address: KeyText, Sheik Zayed Road, Sama Tower, Office 305, Dubai, United Arab Emirates

Effective Date: April 20, 2026 Document Version: 1.0

By installing the KeyText extension or using the Services, you acknowledge that you have read, understood, and agreed to these Terms of Service.

Fair terms build trust. If any provision feels unclear or unreasonable, we want to know: [email protected]